Take a deeper dive into the specifics of the overall NPS score. See the end user's individual responses, sort through them by applying filters and/or sorting columns to slice & dice results.
- Click on the drop down menu in the upper right hand corner and choose NPS
- Click on the Responses tab
- Use the column headers to sort or click on to filter
- The date column indicates when the NPS response was received
- The email column lists the email address of the end user who submitted the response
- The score column displays the score that was submitted by the end user
- The comment column displays any comments left by the end user
Note: Click on the email address to go to the end user's page.
Use this feature to identify and single out respondents of a type (i.e. your Detractors, or your Promoters). This feature can be used for all columns.
- Click on in the column header to filter specific criteria, choose the appropriate statement depending upon what is being filtering
- Fill in the blank box with a value that's applicable for the statement based on what is being filtering
- Click to show results
- Click to clear the filter and reset back to showing all column data
- in a column header box indicates there is a filter being applied
- Click on the column name to sort by ascending or descending order, an arrow will indicate the column is being sorting and in what order
- Click on a second column to sort it secondarily
Note: The first column that has been sorted will take precedence over the second column being sorted. As an example, if you sort based on the “Email” column, sorting on a second column will not be relevant since each email is unique and will remain alphabetically sorted in ascending or descending order. Sorting on columns that have non-unique values, such as "Date" or "Score", would be a better option.